Frequently Asked Questions
COFFEE
How fresh is your coffee?
All PURE EARTH coffee is roasted in small batches and shipped fresh from our roastery. Most orders ship within a few days of roasting to ensure you receive coffee at peak flavor.
What makes your coffee “specialty coffee”?
Specialty coffee refers to the highest quality coffee beans available. These coffees are carefully sourced, graded, and roasted to highlight their natural flavors and unique characteristics.
How should I store my coffee?
Store coffee in a cool, dry place in an airtight container like a fellow atmos, or keep in the original bag away from light. Avoid refrigeration or freezing, as moisture can damage the beans.
How long does coffee stay fresh?
Whole bean coffee is best enjoyed within 2–4 weeks after roasting. Ground coffee should be used within 1–2 weeks for the best flavor.
Types of Beans
ORDERS & SHIPPING
How long does shipping take?
Most orders ship within 1–3 business days. Delivery time depends on your location but typically ranges from 2–5 business days within the United States.
Do you offer free shipping?
Yes. We offer free shipping on qualifying orders $50 and above within the United States. Shipping promotions may vary during special offers.
Can I track my order?
Yes. Once your order ships, you will receive a tracking number via email.
Do you ship internationally?
Currently we primarily ship within the United States. For international wholesale or bulk inquiries, please contact us directly.
Do we offer free pickup?
Yes. Free pickup is always available at our Roastery Facility. 9301 Roberts Rd. Woodburn, IN 46797
EQUIPMENT & BREWING GEAR
Do you sell commercial coffee equipment?
Yes. PURE EARTH offers a range of commercial coffee equipment including espresso machines, grinders, brewers, and accessories for cafés, offices, and restaurants.
Do you help with equipment installation and training?
Yes. We work with businesses to help them choose the right equipment and provide guidance on setup, maintenance, and operation.
Can I purchase equipment for home use?
Absolutely. We offer home espresso machines, grinders, and brewing equipment designed for coffee enthusiasts.
WHOLESALE & PARTNERSHIPS
Do you offer wholesale coffee?
Yes. We partner with cafés, restaurants, offices, and retailers who want to serve high-quality specialty coffee. Visit our Wholesale page and Learn More.
What do wholesale partners receive?
We operate on the R.E.S.T. model which means we provide.
-Roasting Support and calibration
-Equipment distribution
-Service, Installation, and PMs
-Training, Cafe Consulting and more.
All the while they have a personal relationship with our PURE EARTH Team every step of the way.
How do I become a wholesale partner?
You can apply through our wholesale page or contact us directly, or order off our Wholesale Coffee page. Our team will reach out to you and ensure you are comfortable through the onboarding process.
RETURNS & SUPPORT
Can I return coffee?
Because coffee is a perishable product, we typically cannot accept returns on coffee. However, if there is an issue with your order, please contact us and we will make it right. Reach out to info@pureearthcoffee.com
What if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours and include photos so we can resolve the issue quickly.
How can I contact support?
You can reach our team through our contact page or email us directly at info@pureearthcoffee.com
We’re always happy to help.